Job Vacancy Announcement - Customer Service Rep 1/Open Records Unit

Job Vacancy Announcement- Customer Service Rep 1

Open Records Unit\Legal Services Division- Headquarters

Pay Grade F- Job Code GST120

Salary minimum: $22,519.63

The Open Records Unit presently seeks to fill a Customer Service Representative vacancy.  The Customer Service Representative serves as a primary point of contact with internal and external customers of the Open Records Unit and processes requests for access to government records.  The incumbent also collects information and records that may be responsive to individual requests for records, redacts the records in compliance with state law, and prepares records for delivery to the requesting party.  Incumbents in the Customer Service Representative classification maintain appropriate files and database applications required in the performance of their duties, and perform other administrative functions as required.

The Georgia Open Records Act opens to public inspection records maintained by most governmental bodies and agencies or private companies carrying out governmental functions. In general, all records, in whatever form maintained, including books, maps, tapes, photographs, and computer-based information, which are prepared and maintained or which are received in the course of operation of a public office or agency are defined as public records. All public records are open to the general public and subject to personal inspection, and copying, at a reasonable time and place.

The Department of Public Safety, in the interest of compliance with the Georgia Open Records Act, created the Open Records Unit within the Legal Services Division.  The Open Records Unit exists to provide prompt, courteous, high-quality customer service to individuals seeking access to government records pursuant to the law.  The Open Records Unit presents a deadline oriented, professional and fast-paced working environment 

Applicants must be proficient with Microsoft Office applications, specifically including intermediate to advanced level proficiency with Word, Excel and Outlook. 

Job Responsibilities & Performance Standards:

·       Generates written responses to customer inquiries

·       Responds to Open Records Requests and other inquiries within the required three business days of receipt.

·       Properly redacts files in accordance with state law before records are released.

·       Provides information and answers to inquiries from internal and external customers.

·       Retrieves computer records and ensures that databases and logs are properly updated.

·       Compiles requested records from appropriate work unit in the required timeframe.

·       Maintains a thorough knowledge and understanding of the services and programs provided within the Department.

·       Responds to subpoenas and other requests as directed by supervisor.

Minimum Qualifications: 

High School Diploma or GED AND Six months of experience handling customers questions, complaints and/or providing information.

Preferred Qualifications:
Two to three years of customer service experience.
Previous experience in records management.
Previous experience in a law enforcement environment.

Instructions to apply for this position:

Click on:  https://ga.taleo.net/careersection/ga_external/jobdetail.ftl?job=ADM030A

Application deadline: Friday, March 31, 2017  

This is an unclassified position unless filled by a classified employee. Only applicants chosen for interview will be contacted.  

The Georgia Department of Public Safety is an Equal Opportunity Employer.  Employees and applicants will not be discriminated against on the basis of race, color, religion, gender, natural origin, age, disability or genetic information.