Job Vacancy Announcement - Open Records Unit Assistant Manager
Job Vacancy Announcement
Job Title: Open Records Unit Assistant Manager
Job Code: GST123 Pay Grade : I
Open Records Unit – Headquarters-Atlanta (Fulton County)
Job Description, Responsibilities, Standards, and Qualifications
Job Description :
Works and communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors. Acts as a lead worker. Assures adherence to Open Records Statute.
Job Responsibilities & Performance Standards:
· Performs job responsibilities with minimal supervision
· Serves as job expert or organization resource in assigned areas
· Carries a full caseload while serving as lead worker and supporting the unit manager. Assures adherence to Open Records Statute.
· Advises and assists customers, applicants, visitors, personnel and/or officials regarding regulations policies and procedures
· Generates written responses to customer inquiries
Performs research to provide information or respond to customer/visitor requests
Receives, analyzes, processes, mediates and responds to complaints, inquiries and requests for information and/or assistance received from the general public
Resolves complicated customer service issues
Trains customer service representatives (statute, Department resources, methods of receipt and delivery
Responds to customer inquiries from telephone calls, emails, and/or faxes
Retrieves computer records and enters or updates databases; prepares reports
Uses software applications to redact documents and record requests/requester.
Acts as Unit Manager when Manager is absent.
Sample Technical Competencies:
o Knowledge of principles and processes for providing services
o Ability to listen, understand and communicate with others in conveying information
o Ability to maintain logs/records of unit activities
o Ability to interpret, display and maintain information
o Ability to analyze problems and resolve issues
o Skill in the use of designated software programs
o Ability to train others
o Ability to motivate members of a high-performing team.
Entry Qualifications:
Bachelor’s degree from an accredited college or university AND Three years of lead/supervisory experience in a customer service setting communicating information OR Five years of lead/supervisory worker experience in a customer service setting communicating information OR Two years of experience required at the lower level Customer Service Rep 3 (GST122) or position equivalent.
Preferred Qualifications:
Experience responding to Open Records Requests.
Previous supervisory experience.
Application deadline: Wednesday, February 27, 2019.
Instructions to apply for this position:
Accept the Privacy Agreement
Log-in to the system
3. First time logging in? :
Your username is your TeamWorks (PeopleSoft) Employee ID.
The initial password will be the last four digits of your Social Security, followed by the first four letters of your last name, in upper case (ALL CAPS). You will then be asked to change your password.
- Once you access your account, you will then see the job announcement. Click on “Apply now” and follow the steps needed to create your profile and upload your résumé.
- If you have any questions or problems, please contact Human Resources at 404-624-7553 or email [email protected].
Only applicants chosen for interview will be contacted. This is an unclassified position unless filled by a classified employee.
The Georgia Department of Public Safety is an Equal Opportunity Employer. Employees and applicants will not be discriminated against on the basis of race, color, religion, gender, natural origin, age, disability or genetic information.